Roveno always aims to provide customers with quality products and a great shopping experience. However, we also understand that sometimes products may not meet your expectations. To ensure you always feel secure and satisfied when shopping at roveno.shop, we have built a clear return and refund policy to help you easily process returns or refunds when necessary.

Return Conditions

We are ready to accept returns within 15 days from the date you receive the product. To qualify for a return, the product must meet the following conditions:

  1. Product Condition: The product must be in its original condition, unused, and with all tags attached.
  2. Original Packaging: The product must be returned in its original packaging, including all accessories and documentation (if any).
  3. Proof of Purchase: Please provide the receipt or proof of purchase when requesting a return.
  4. Other Conditions: Products purchased during final sale events or marked as non-returnable will not be accepted.

Return Process

  1. Contact Us: To notify us of a return, please contact us via [email protected] or phone number provided on roveno.shop. We will guide you through the return process.
  2. Send the Product: After receiving approval from us, you can send the product back to us at the following address:
  • Return address in Vietnam: 7 Dong An, Thanh To, Hai An, Hai Phong 04000, Vietnam
  • Return address in the United States: 1720 Lakepointe Dr, Lewisville, TX 75057, United States

Please note that you will be responsible for the shipping costs associated with the return.

Refunds

Once we receive and inspect the returned product, we will process the refund within 3-4 business days. The refund will be issued via the original payment method used for the purchase. Please note that the refund time may depend on your bank or payment provider’s processing times.

Non-Eligible Returns

We cannot accept returns for products that have been used, damaged due to customer fault, or are not in their original condition.

Contact Us

If you have any questions about our return and refund policy, please contact us via [email protected] or phone number provided on roveno.shop.